Engagement is forever

When you hear the word, “engagement”, what comes to mind? Two people looking to a lifetime together? A group of teammates aligned to a shared purpose? What about the idea that engagement means a continuous process of discovery, adaptation, and growth. It is a mutual commitment to each other’s well-being and success. It’s a mindset that embraces change and welcomes new possibilities. Engagement is the key to happiness, productivity, and innovation.

In this video, I explore the framework that to be fully engaged is to be open to the changes that people around you are still discovering about themselves, the learning that life brings, and how you need to be receptive to the person they are going to become. Engagement isn’t a one-time event.

Being engaged provides us the opportunity to learn with others, as leaders learn from their teammates to expand their performance and open the doors to new professional opportunities. All positive relationships have people present in the “now” and fully engaged for future that tomorrow will bring. How do you engage with your team? How do you engage with your partner? Yourself? Share your thoughts in the comments send me an email or let’s Zoom and if you’re interested in learning more about ways to engage people for the future use the contact button above or visit our web site and let’s talk!

Skills-based hiring? Use the 4P’s!

Still using a job description written by someone else many years ago to recruit people today? Consider skills-based hiring to broaden and build a deeper talent pool, Skills-based hiring is more than technical skills needed for a specific role, a person needs operational, relational and behavioral competencies to be effective in the workflow process. When I work with clients about using skills-based models, I utilize the 4 P’s framework to focus on operational performance and productivity.

In this video, I outline the 4 P’s: Product, Process, Performance and People. Product skills are the role specific technical skills needed to achieve the tasks within a role. Process skills are operational workflow skills used to execute a process efficiently and effectively. Performance includes the network skills needed to build and maintain relationships with internal and external stakeholders, such as colleagues, managers, and clients. People skills are the LifeSkills or behavioral capabilities used to collaborate, communicate, adapt and innovate in a diverse and dynamic environment.

Utilize the 4 P’s framework to build out career pathways and use learning strategically to develop teammates and help the organization achieve its goals and objectives. Interested in learning more about the 4P’s? Use the contact button above or visit our web site and let’s talk!

Can you “C” see your way to performance success?

Vincent Price coined the phrase, “I know what I like … and I like what I know” and while he was referring to art, I see L&D teams with different operational requests provide one solution. We’re missing the need of the broader learning community with this model, to be blunt, not every training request or performance problem requires a class or a course to be designed, developed, and then delivered.  Learning and development professionals need to provide solutions that meet the diverse needs of an organization meeting the 3 “C’s”.

In this video I highlight the common theme is access to information needed to be successful within the organization while focusing on the needs of the individual in different phases of their career. To be compliant, to perform successfully within the context of the role, and grow in their career requires a broad range of design frameworks that address different purposes, audiences, and business objectives. Move beyond developing courses and classes, “C the bigger picture and use learning as a strategic business tool to develop, engage, and retain your workforce.

If you have any questions or comments, please feel free to leave them below, use the contact button above or visit our web site to schedule time to talk. And if you have examples of supporting teammates during their journey, I’d love to hear them too!

Learning by Doing Works!

What would you do? New machine that requires 8 people/shift to operate and you have 24 hours to prepare training as they install the machine and only one operating manual.

Sometimes the best solution is to admit the truth, we had no materials, no slides, no lecture. Just one manual and a lot of curiosity. We learned by doing along with the participants because sometimes, the best learning happens when you don’t know all the answers but share a desire to figure it out, be curious, and collaborate. Learning by doing fosters creativity and innovation. It also leverages peer-to-peer feedback and guidance. It requires relevant and authentic tasks that align with the goals and measures of success. And it builds trust and confidence among the learners and the facilitators.

In this video I share the story and lessons learned that the next time you face a challenge that requires learning something new, don’t be afraid to learn by doing. You might be surprised by what you can achieve together. Faced with some unique learning challenges? Send me an email or let’s Zoom and let’s talk about how you can use learning as your strategic business tool. I hope you found this blog post helpful. If you have any questions or comments, please feel free to leave them below, use the contact button above or visit our web site to schedule time to talk. And if you have any stories that support learning by doing, I’d love to hear them too!

More than facts, we need imagination!

I was working on a project when a senior lead asked me if I had included all 4 “I’s”. The model described was that with the directions (instruction) and the content in context (information) and using an active assessment strategy (interaction) the result would be an improved work performance (innovation), the “I4”!  A recent post on LinkedIn noted the reliance on data to drive decision making I realized, as I share in this video, there needs to be a 5th “I”, imagination.  Data based on past performance may not be as valid in this current remote and hybrid work environment. Being imaginative can drive new questions resulting in new datasets yet the driver is still centered on people, so leadership needs to keep the 5th “I”, imagination, in place to drive performance.

Imagination opens up new conversations, it can lead you to think about the “what if” scenarios.  You can use it ask more than 5 “why’s” if you want, it can lead the curious learner to alternate ideas and solutions that older data might not suggest. Imagination combined with collecting new information can be a part of the performance process, together they can drive the innovation that leads to performance success.

This “I5” model is something leaders at all levels can use to support teammates, improve workflow processes, and drive performance.  Data can’t defeat you, but it can delay actions and disengage people so lead not by directive but with imagination and curiosity. Let’s talk more about how you can use these “I” processes as your strategic business and retention tool. We can Zoom or even use the phone to talk because together, we are stronger, and we don’t need being remote or at a distance to keep us from connecting and engaging – let’s learn and work together!  I’ll bring some coffee….or use the contact button above or visit our web site!

How to Build Trust and Autonomy in Your Remote Team

From not commuting to a walk outside at lunch, many of us have embraced new levels of flexibility in our schedules and lives. Working remotely and as a hybrid worker has brought new challenges for leaders especially about building trust and autonomy and making sure everyone’s aligned towards the same goals and delivering quality work without micromanaging or losing touch?

Check out this video where I share tips around building trust, fostering collaborative teams, and developing a culture of curiosity (you know teammates are learning when they’re finding out the answers to problems, right?). We still need schedules, due dates, and measurement criteria but if you want better results and more engaged workers then focus on the work process more than the place and time it’s being done. Let’s talk more about how you can use them for your benefit, let’s have a zoom-coffee so we can keep smiling, and learning, together! And if you have any stories that support the notion that we value autonomy, being able to “control what you do, where you do it, when you do it and who you do it with”, I’d love to hear them too! I’ll bring some coffee…or use the contact button above or visit our web site!

How do you know I’m a leader if you can’t see me leading?

If you can’t see me leading then how will you know I’m a leader? That’s seems to be a concern as many are pushing for a return to the office and others are asking, why? Is success measured by how many people are on your team? I think it’s time to talk more about what success is and that means talking with people about what that means to them and coming to terms with the idea that the metric needs to change.

In this video I highlight leadership that needs to be intentional with curiosity driving open conversations. As we’ve seen, for many remote and #hybridwork saw performance improvement as teammates had increased flexibility, an increased sense of autonomy, and felt trusted by their supervisors. Plan the time and focus on the people, not the place, and measure success by the performance goals being met, on the development and promotion of our teammates, and the ability to attract and retain talent. Let’s work together to build and expand this model using learning as your strategic business tool, send me an email or let’s Zoom and keep the conversation going! I’ll bring some coffee…or use the contact button above or visit our web site!

Coffee leads to Capabilities

Did you know that until 1955, if you wanted a cup of coffee you had to drink it on your own time? Times have changed but then, as we see now, the focus is on someone’s performance. In this video I look how times have changed from the breakroom to the kitchen as we live and work in a remote and/or hybrid workspace and reflect on the lessons of the coffee break. Taking a break doesn’t mean performance, or work, suffers. As a federal court ruled, coffee “promotes more efficiency and results in greater output” for the business, the employer should pay workers for boosting their on-the-job performance.”

Coffee breaks were linked to enhancing people’s capabilities. We need to focus on the output produced more than the office being sat in. As a leader, you define the desired deliverable up front, describe what success looks like, how it will be measured, and when it needs to be completed. Then communicate early, often, and maybe over a cup of coffee regardless of location.

Maybe flexibility, like coffee breaks, promotes efficiency and results in greater output for the business too. Let’s talk more about supporting your people using learning as your strategic business tool. Send me an email or let’s Zoom and keep the conversation going!  I’ll bring some coffee…or use the contact button above or visit our web site!

We’re still meeting – everywhere!

Remember saying, “there’s not enough time in the day to do everything” when we were still in the office? When we could pop in and ask that “quick” question? Seems this is still happening only we now have the data that shows our remote interactions are shifting to mirror our old in-person interactions more closely. A recent study has found that “remote workers appear to becoming more (rather than less) engaged with respect to meetings with their colleagues.”

In this video I share how I see the role of the leader becoming one of facilitator and connector of the community. Leaders of this flexible workforce must be planful about building networks for teammates, be intentional about the purpose of live interactions, and constantly communicating across the distance. The technology isn’t a barrier anymore, we’ll make connections regardless of who is located where and create our community.

Let’s work together to build and expand those networks using learning as your strategic business tool and we can talk about how to bring the high touch into your leadership and team, send me an email or let’s Zoom and have an impromptu meeting and keep the conversation going!  I’ll bring some coffee….or use the contact button above or visit our web site!

High Touch means More

There is a common theme between the “Quiet Quitting” and onboarding. Microsoft’s CEO shared that they learned that “one factor matters above all. It’s not technology or systems or culture. It’s a very-hands on manager. Care matters more than computers.” With remote and hybrid workers becoming our new normal, the lessons we continue to learn is we can use all the high tech to connect with people, but to create deep, personal connections with the same people we now must use a lot of high touch.

I’ve shared different ways to pre-board new teammates but the primary guidance I recommend engaging new and current workers is to invest the time to talk 1:1 and help create and expand the network the person will use up and downstream of their role. In this short video I highlight how leadership is back to basics, show teammates that they’re welcome, respected, and appreciated for the work they do. Schedule time to talk about career interests and professional development. Connect with care, communicate with compassion, and interact consistently to ensure a positive and productive team.

People want to bring their whole selves to their efforts, so leaders step up and help them do their best. Use learning as your strategic business tool to develop and retain your talent. Let’s talk more about how to bring the high touch into your leadership and team, we can Zoom or even use the phone to talk because together, we are stronger, and we don’t need being remote or at a distance to keep us from connecting and engaging – let’s learn and work together!  I’ll bring some coffee….or use the contact button above or visit our web site!